Dashbot Launches Conversational Data Cloud™ to Provide a Centralized View of All Chatbot Data
Zendesk, Inc. (ZEN)
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Source: PR Web
NEW YORK (PRWEB) June 30, 2022 Dashbot, a conversational AI and data platform, today announced the launch of its proprietary Conversational Data Cloud™, letting customers build and optimize their chatbots from their businesses' own conversational data. Dashbot's Conversational Data Cloud™ turns unstructured, noisy, interrelated and often tangled conversational data into immediate action.Across an ever-increasing number of communication channels (contact centers, support tickets, social media, IVR, live chat, etc), a business can get up to three million customer messages per day. The pandemic has significantly accelerated this flood of customer communications. In addition, the complexity of human language makes it impossible to predict every way users will speak with bots. As a result, over 50% of chatbot sessions fail. Optimizing existing bots can reduce failure rate by up to 35% and reduce escalation rate by up to 57%. Dashbot's Conversational Data CloudTM enables businesses to: Ce
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