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A quick way to improve profit? Focus on loyal customers, Reichheld argues in new metric [Toronto Globe and Mail (Ontario, Canada)]

FIRST REPUBLIC BANK  (FRC) 
Last first republic bank earnings: 4/14 06:50 am Check Earnings Report
US:NYSE Investor Relations: ir.firstrepublic.com
PDF Fred Reichheld dramatically reshaped marketing in 2006 when he unveiled what he called the ultimate question. Now, he’s back with an added step to help you understand an [Read more]