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Inside Walmart's self-checkout reversal [Yahoo! Finance]
Last walmart inc. earnings: 2/18 06:00 am
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US:NYSE Investor Relations: stock.walmart.com/investors/default.aspx
While the shift is often framed as a move to improve customer service, specific law enforcement data suggest s th e machines had become a security crisis that was no longer sustainable. The “smoking gun” for this reversal is found at a Supercenter in Shrewsbury, Missouri, where self-checkout kiosks were taken out entirely. The move followed a sharp rise in theft-related incidents that had effectively overwhelmed local resources. According to Shrewsbury police data, officers responded to 509 calls at the store during the first five months of 2024, when self-checkout was still in use. The machines were removed in April 2024. Over the same period in 2025, with traditional cashiers fully in place, that number fell to 183. Arrests at the location dropped by more than 50 percent. Police Chief Lisa Vargas said the difference was immediate and noticeable, with Walmart employees reporting fewer incidents requiring intervention The decision to pull the machines was not tied to equipment
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