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Global Contact Center Workforce Advancements, with Spotlight on Calabrio, CallMiner, Cisco, NICE, Verint, Zenarate and Zoho [Yahoo! Finance]

Verint Systems Inc.  (VRNT) 
Last verint systems inc. earnings: 3/31 04:05 pm Check Earnings Report
US:NASDAQ Investor Relations: verint.com/investor-relations/index.html
PDF The report defines workforce optimization (WFO) as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent inter [Read more]