Air Miles nixes expiry policy but some customers angry they rushed to spend miles [CBC (Canadian Broadcasting Corporation)]
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Source: CBC
Air Miles nixes expiry policy but some customers angry they rushed to spend miles Air Miles says collectors 'can be confident that their balances will be protected' Air Miles customers no longer have to worry about using up their miles by the end of the year. On Wednesday, the loyalty program announced that it has cancelled its expiry policy, which was scheduled to kick in on Jan. 1, 2017. On that date, all unused miles earned before 2012 would have become worthless. Miles earned from 2012 onward would also expire once they hit the five-year mark. But now, customers can continue to hoard their miles for as long as they wish without any repercussions. The announcement, however, is cold comfort for some customers who've already rushed to redeem their miles to beat the clock. "It's too insane," said collector Katherine McLaughlin, who lives in Oakville, Ont. She redeemed about 6,000 miles for a high-end toaster and coffee maker she didn't even want. "I just did it because I needed to spe
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