A 101-year-old woman keeps getting mistaken for a baby on flights, and says it's because American Airlines' booking system can't handle her age [Business Insider]
American Airlines Group, Inc. (AAL)
Last american airlines group, inc. earnings: 4/30 07:30 am
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Source: Business Insider
Airlines have increasingly adopted computerization across systems, but glitches often affect the most vulnerable passengers. American Airlines cabin crew were expecting to look after a baby on board a flight from Chicago to Marquette, Michigan, this weekend. But sitting in the seat designated for the infant, they instead found a 101-year-old woman, according to a BBC reporter who was also on the flight. The centenarian, Patricia, had booked the seat for an adult but laughed off the incident with the confused cabin crew. Patricia told the BBC: "It was funny that they thought I was only a little child and I'm an old lady!" But she said it was not the first time American Airlines had mistaken her for a baby. Patricia, who flies every year to visit family, said that the airline's booking system cannot seem to process the fact that she was born in 1922 rather than 2022. "My daughter made the reservation online for the ticket, and the computer at the airport thought my birth
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AAL
Earnings
- 4/25/24 - Miss
AAL
Sec Filings
- 5/3/24 - Form 4
- 5/3/24 - Form 4
- 5/3/24 - Form 4
- AAL's page on the SEC website