American Airlines makes move to speed up passenger check-in lines [TheStreet.com]
American Airlines Group, Inc. (AAL)
Last american airlines group, inc. earnings: 4/30 07:30 am
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Source: TheStreet.com
For its part, American Airlines is implementing a major change to its check-in process that the carrier hopes will cut down on queues during that initial process. Early in 2024, American Airlines had consolidated its various teams for customer service into one group, laying off 335 employees. Self-service tools, the airline hoped, would minimize the frequency at which its passengers would feel compelled to contact customer service support. The tools involved kiosks at airports for travelers that would assist them by handling flight changes, upgrades and other services. Now, American Airlines is making moves to further increase the efficiency of these tools. American Airlines installs new kiosks for passenger check-in New kiosks at Dallas-Fort Worth International Airport (DFW) and Miami International Airport (MIA) that the carrier has had success with will soon be rolled out at other airports. An internal memo revealed by Gary Leff of View From the Wing explained America
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AAL
Earnings
- 4/25/24 - Miss
AAL
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- 5/3/24 - Form 4
- 5/3/24 - Form 4
- AAL's page on the SEC website