They've Got Your Back: Meet American's System Customer Service Managers [Yahoo! Finance]
American Airlines Group, Inc. (AAL)
Last american airlines group, inc. earnings: 4/30 07:30 am
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US:NASDAQ Investor Relations:
americanairlines.gcs-web.com/investor-relations
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Source: Yahoo! Finance
Day and night, rain or shine, American's team of system customer service managers (SCSM) has a sharp focus on our customers, helping to ensure their journeys go smoothly. Though they're based at American's Integrated Operations Center (IOC) in Fort Worth, Texas, the SCSMs have their eye on every customer, looking for operational solutions to get customers on their way. Daniel Schiff, the IOC's Senior Manager of Network Ops Strategy, recently sat down with System Customer Service Manager Kim Burrell for a discussion about their roles at the IOC. Daniel: Let's start with the basics: what is American's Integrated Operations Center? Kim: We call it the IOC, and it's the nerve center of our airline. In this large facility, more than 20 workgroups - and 1,700 team members - come together to help run our airline 24 hours a day, seven days a week, 365 days a year. We work collaboratively to solve challenges that come our way, from weather to anything else. Daniel: Our strategy is our
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AAL
Earnings
- 4/25/24 - Miss
AAL
Sec Filings
- 5/3/24 - Form 4
- 5/3/24 - Form 4
- 5/3/24 - Form 4
- AAL's page on the SEC website