Your vacation was ruined, and the company apologized — with a heartfelt note written by ChatGPT [MSNBC.com]
Airbnb, Inc. - Class A (ABNB)
Company Research
Source: MSNBC.com
Responding to angry customers is one of the hardest parts of her job, Natasha said.Finding the right words, conveying the appropriate level of contrition — especially when the hotel isn't at fault (read: rain complaints) — is a tedious and time-consuming process, said the director of a five-star resort, who asked that CNBC not use her real name to protect the resort's name.But now she has a secret weapon: generative AI.Natasha pastes a traveler's complaint into ChatGPT and asks the chatbot to write a response.She said a task that would easily take her an hour is done "in two seconds."For all its faults,"One [response] was much better than what I would have done," she said. But "it has to be checked ...you have to read through it."Responses tend to be "schmaltzy" and adjective-laden, she said. Still, they "hit the points of like 'We're sorry, we wish we could have done something, we'll do better' kind of thing."They also address every complaint mentioned by a traveler."It's hard to wri
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ABNB
News
- The Most Important Marketing Metric Is Driving Business Growth [Forbes]Forbes
- Have $500? 2 Unstoppable Growth Stocks to Buy Without Hesitation in the New Bull Market [Yahoo! Finance]Yahoo! Finance
- California woman explains neighborhood revolt against disruptive Airbnb renters: We're not a hotel [FOX News]FOX News
- Airbnb to Participate in the Bernstein 40th Annual Strategic Decisions Conference 2024 [Yahoo! Finance Canada]Yahoo! Finance Canada
- Airbnb to Participate in the Bernstein 40th Annual Strategic Decisions Conference 2024PR Newswire
ABNB
Earnings
- 5/8/24 - Beat
ABNB
Sec Filings
- 5/16/24 - Form 4
- 5/14/24 - Form 144
- 5/9/24 - Form 4
- ABNB's page on the SEC website