Eight Foolproof Strategies To Make Customer Service Training More Powerful [Forbes]
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Source: Forbes
Eight Foolproof Strategies To Make Customer Service Training More Powerful Today I’m offering eight strategies to increase the power and effectiveness of your customer service training. Each is intended to add meaning to the effort for all involved and to provide results that are powerful and lasting. I've drawn these from my own approach as a customer service trainer and, more broadly, from how I go about things as a customer service consultant 1. Your customer service training should be purpose-based: Photo credit: Getty For example, the training we’d do for a retail store might be centered on a purpose of “Becoming the most customer-focused operation in retail, and proving this in every interaction.” Customer service/hospitality training for a hotel or resort might be designed to serve a purpose such as (and this is an actual one from Fairmont Hotels), “Turning Moments into Memories.” A patient experience training in healthcare could be informed by something along the lines of the
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