Survey Research Shows Influx of Shoppers Buying Online, Returning In-Store is Crushing Many Retailers [Yahoo! Finance]
American Eagle Outfitters, Inc. (AEO)
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Source: Yahoo! Finance
Only 17 percent of shoppers spend more money in-store following a return and 43 percent simply return the item and walk out COLUMBUS, Ohio, June 24, 2025 BUSINESS WIRE )--A new survey shows the increasingly growing volume of orders being bought online and returned to stores is crushing many retailers, as they struggle to keep up with new costs and new workloads from in-store returns processing. Meanwhile, retailers aren't capitalizing on the theoretical upside of returns to ring up more sales in the store – a veritable lose-lose proposition. These are among the key findings from a study by Retail Systems Research (RSR) , sponsored by retail technology provider Jumpmind . The research surveyed both retail executives and store managers in December 2024 through January 2025 to understand opportunities, threats, gaps and technology spending priorities, as retailers aspire to meet modern shopper expectations. As ecommerce makes shopping easier than ever before, it's creating an unin
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News
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AEO
Earnings
- 12/2/25 - Beat
AEO
Sec Filings
- 12/11/25 - Form 4
- 12/10/25 - Form 4
- 12/9/25 - Form 4
- AEO's page on the SEC website