How AI has transformed customer service at Airbnb [Fortune]
Ashford Hospitality Trust Inc (AHT)
Last ashford hospitality trust inc earnings: 2/25 04:15 pm
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Source: Fortune
Now, she's helping lead its next transformation—infusing AI into both operations and corporate decision-making. Recommended Video Speaking with Fortune's leadership editor Ruth Umoh on the Next to Lead vodcast, Mertz said Airbnb's most tangible efficiency gains have come from AI-powered customer service. Last year, the company rolled out an automated agent that assists guests and hosts with support inquiries. The tool has reduced the number of contacts that require a human agent while improving satisfaction scores. “It gets guests and hosts what they need very quickly,” Mertz said, adding that Airbnb plans to keep investing in the technology. AI is also reshaping how Mertz's own finance team operates. Within her organization, AI tools are democratizing access to data at Airbnb, No. 382 on the Fortune 500. Corporate teams that once relied on analysts to pull reports can now surface insights independently, enabling “more thoughtful analysis and decision-making,” she said. For Me
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News
- Santa Fe's La Posada hotel slated to change hands in nearly $58 million deal [Yahoo! Finance]Yahoo! Finance
- ASHFORD ANNOUNCES PLANNED RETIREMENT OF CHIEF FINANCIAL OFFICER DERIC EUBANKS [Yahoo! Finance]Yahoo! Finance
- ASHFORD ANNOUNCES PLANNED RETIREMENT OF CHIEF FINANCIAL OFFICER DERIC EUBANKSPR Newswire
- INVESTOR ALERT: Pomerantz Law Firm Investigates Claims On Behalf of Investors of Ashford Hospitality Trust, Inc. - AHTGlobeNewswire
- ASHFORD HOSPITALITY TRUST MOURNS THE LOSS OF BOARD MEMBER, SONNY SRA [Yahoo! Finance]Yahoo! Finance
AHT
Earnings
- 2/25/26 - Beat
AHT
Sec Filings
- 3/10/26 - Form 424B3
- 3/10/26 - Form 8-K
- 3/6/26 - Form 8-K
- AHT's page on the SEC website