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Stock impact report

Would you pay extra to talk to a human when travel plans go wrong? [USA TODAY]

Alaska Air Group, Inc. (ALK) 
Last alaska air group, inc. earnings: 1/28 04:01 pm Check Earnings Report
US:NYSE Investor Relations: investor.alaskaair.com/investors
Company Research Source: USA TODAY
The problem with artificial intelligence is simple: when travelers need it most, it is least helpful. That's the experience of people like Mark Beales, a retired mortgage banker from Mill Creek, Wash. He said that for simple queries, such as confirming a flight, AI usually provides a fast, accurate answer. But when it comes to complex matters, such as changing a ticket, it falls short. It's a lot of "I didn't understand that," and "Do you want me to repeat those options?" "Sometimes, a bot can't answer my questions, which is aggravating," he said. "I don't mind dealing with AI – as long as I can get around it when I need." Check out Elliott Confidential , the newsletter the travel industry doesn't want you to read. Each issue is filled with breaking news, deep insights, and exclusive strategies for becoming a better traveler. But don't tell anyone! Well, it looks like the travel industry may have a solution, and you're probably not going to like it. Travel companies want yo Show less Read more
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