Customer Satisfaction with Online-Only Banks Declines—Despite Higher Interest Rates and Fewer Problems, J.D. Power Finds [Yahoo! Finance]
Ally Financial Inc. (ALLY)
Last ally financial inc. earnings: 4/20 07:30 am
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Source: Yahoo! Finance
TROY, Mich., May 09, 2024 BUSINESS WIRE )--Driven by the prospect of higher interest rates, lower fees and around-the-clock access, new customers flocked to online-only direct banks during the past year. For the most part, the direct banks delivered on their end of the bargain. However, according to the J.D. Power 2024 U.S. Direct Banking Satisfaction Study, SM released today, struggles with customer service and timely problem resolution dragged down overall satisfaction scores. "Customers of online-only direct banks have higher levels of satisfaction than customers of traditional banks, but satisfaction among direct bank customers declined this year, particularly those with checking accounts," said Paul McAdam, senior director of banking and payments intelligence at J.D. Power . "Despite significant increases in deposit interest rates for both checking and savings accounts—but decreases in the proportion of customers who had to pay a fee or experienced a problem—overall satisfacti
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News
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- Ally Executives Discuss Collaboration, Modernization And Innovation [Forbes]Forbes
ALLY
Earnings
- 4/19/24 - Beat
ALLY
Sec Filings
- 5/20/24 - Form 424B2
- 5/16/24 - Form 4
- 5/16/24 - Form 4
- ALLY's page on the SEC website