Customer satisfaction with US online-only banks declines [Yahoo! Finance]
Ally Financial Inc. (ALLY)
Last ally financial inc. earnings: 4/20 07:30 am
Check Earnings Report
US:NYSE Investor Relations:
ally.com/about/investor
Company Research
Source: Yahoo! Finance
For the most part, the direct banks delivered on their end of the bargain. However, struggles with customer service and timely problem resolution dragged down overall satisfaction scores in the 8th annual JD Power US Direct Banking Satisfaction Study. “Customers of online-only direct banks have higher levels of satisfaction than customers of traditional banks. But satisfaction among direct bank customers declined this year. This is particularly the case with checking accounts,” said Paul McAdam, senior director banking and payments intelligence, JD Power. “Despite significant increases in deposit interest rates for both checking and savings accounts—but decreases in the proportion of customers who had to pay a fee or experienced a problem—overall satisfaction still declined. That's because customers who experienced problems had a very tough time resolving them in a timely manner. This causes satisfaction with the ease of problem resolution to decline sharply.” JD Power 2024 US D
Show less
Read more
Impact Snapshot
Event Time:
ALLY
Last Price
Price Change
Price Change%
Volume Shares
Max Up
Max Down
%
Volume Ratio
Performance Comparison
Updated
|
Event Day
Stock performance from the time of news release until the following 4pm ET market close
|
Last price at news event
|
Since Event
Multi-day stock performance from the time of the news release
|
|---|---|---|
|
EVENT DAY
Stock performance from the time of news release until the following 4pm ET market close
|
LAST
PRICE AT NEWS EVENT |
SINCE EVENT
Multi-day stock performance from the time of the news release
|
| Last Price | ||
| VWAP | ||
|
High:
|
Max Up |
High:
|
|
Low:
|
Max Down |
Low:
|
|
%
|
Post news range |
%
|
|
|
Price change |
|
|
|
Price Change Percentage |
|
|
|
S&P 500 (SPX) |
|
|
%
|
Volume ratio |
%
|
| Volume | ||
| Ticks | ||
|
|
Avg transaction size |
|
Don't Miss Out On The Next BIG Stock Move
Event day
Event Day Chart will not be displayed beyond 90-day period of the event
Performance since event
Time And Velocity Analysis
Be the first to know
Opt in for alerts from News Quantifed
Sign Up Today
Opt-in for
ALLY alerts
Learn More With NQ
Reading the Impact Report
Help Me Understand This Data
Help Me Understand This Data
How NQ Works
What is news-based trading?
And why is it so successful?
And why is it so successful?
Movers & Shakers
The biggest gainers and losers and WHY it moved
ALLY alerts
High impacting Ally Financial Inc. news events
Weekly update
A roundup of the hottest topics
ALLY
News
- Best CD Rates Today – Now's the Time to Snag APYs up to 5.35%, May 20, 2024 [CNET News]CNET News
- Interview: Persado's Lisa Spira on how banks can use GenAI to personalise marketing and appeal to Gen-Z [Yahoo! Finance]Yahoo! Finance
- Best CD Rates Today -- High APYs Won't Last Forever, May 17, 2024 [CNET News]CNET News
- Best CD Rates Today -- Don't Pass Up APYs This High, May 16, 2024 [CNET News]CNET News
- Ally Executives Discuss Collaboration, Modernization And Innovation [Forbes]Forbes
ALLY
Earnings
- 4/19/24 - Beat
ALLY
Sec Filings
- 5/16/24 - Form 4
- 5/16/24 - Form 4
- 5/16/24 - Form 4
- ALLY's page on the SEC website