New Survey from Convey Reveals How Consumers Shop and What They Expect During COVID-19 Pandemic
Amazon.com, Inc. (AMZN)
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Source: PR Web
AUSTIN, Texas (PRWEB) April 22, 2020 Convey Inc., the leading provider of Delivery Experience Management (DEM) software, today announced key findings from a new consumer study that looks at changing shopping behaviors and expectations in light of the COVID-19 pandemic. The survey of more than 1,000 consumers found that more than 4 in 10 shoppers (42%) admitted to stockpiling items in preparation for the COVID-19 outbreak. That number increased significantly among younger shoppers, with more than 5 in 10 Americans aged 18-29 hoarding items (53%). The top 3 essential items amassed were food (41%); paper products such as toilet paper and paper towels (32%); and pantry staples (31%). Other key findings include:Shoppers Are Forgiving The survey found that the majority of shoppers don't expect retailers to have all of the items they want in stock (60%), and virtually all shoppers are willing to give retailers more time to deliver items (94%). Sixty percent of respondents felt retailers de
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