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Stock impact report

Atmos Energy Hits Highest Customer Satisfaction Score Since 2018, as Energy Utilities See Gains, ACSI Data Show [Yahoo! Finance]

Atmos Energy Corporation (ATO) 
Last atmos energy corporation earnings: 2/4 04:21 pm Check Earnings Report
US:NYSE Investor Relations: atmosenergy.com/news/atmos-energy-news
Company Research Source: Yahoo! Finance
utilities industry rises 4% to an ACSI score of 75 (out of 100), according to the American Customer Satisfaction Index (ACSI®) Energy Utilities Study 2023-2024 , as improvements across the customer experience outweigh concerns about rising utility rates. "Providers appear to be improving the use of technology to interface with customers during outage periods and other complaint handling scenarios. This is essential to improving overall satisfaction and is a significant reason why the industry is trending in the right direction," says Forrest Morgeson, Associate Professor of Marketing at Michigan State University and Director of Research Emeritus at the ACSI. "However, despite the current momentum, energy utilities will continue to face challenges beyond their control, like extreme weather events that cause longer power outages. Combined with inflation, this creates an environment where maintaining strong customer relationships will be critical as the industry pushes toward rebuildin Show less Read more
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