Howard Schultz weighs in on Starbucks' disappointing earnings [Fortune]
Bank of America Corporation (BAC)
Last bank of america corporation earnings: 4/15 06:45 am
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Source: Fortune
Howard Schultz took to LinkedIn on Sunday to discuss the significant miss . (Global revenue fell 1.8% to $8.56 billion, while net income tumbled 15% to $772.4 million.) In the post , he urged the company to revamp its U.S. store experience to win back customers. “The company's fix needs to begin at home: U.S. operations are the primary reason for the company's fall from grace,” he wrote. “The stores require a maniacal focus on the customer experience, through the eyes of a merchant. The answer does not lie in data, but in the stores.” Starbucks didn't immediately respond to Fortune's request for comment. Schultz no longer has any sort of formal role at Starbucks and is not a part of the board of directors . His shadow continues to loom large over the company, though, and investors listen when he talks about it. Traffic at U.S. stores was down 7% in the most recent quarter. Bank of America , in a note to investors, said the reasons could be political. “The cadence of the slowd
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