Canadian companies seek new ways to answer customers as international call centres close due to COVID-19 [Toronto Globe and Mail (Ontario, Canada)]
BCE, Inc. (BCE)
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Source: Toronto Globe and Mail
Canadian companies seek new ways to answer customers as international call centres close due to COVID-19 BCE Inc.'s Bell Canada is among those seeking new options to bring call centre jobs back home. Melissa Tait BCE Inc.'s Bell Canada is among those seeking new options to bring call centre jobs back home. Closures and absenteeism at offshore call centres have left some Canadian companies scrambling for ways to deal with a surge in call volumes amid a global pandemic. Some firms are retraining staff from other departments to help with the influx of calls, while others are offering added pay for workers staffing centres in this country. Government-imposed quarantines have depleted the ranks of workers in the world’s call centre capital, the Philippines, where employees typically sit close together and share equipment such as headset microphones. Contact centres in other countries have also been effected, as employees fall sick or are forced to stay home. That’s left Canadian compani
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