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Stock impact report

Telecom customer complaints still on the rise among all major carriers, watchdog says [Globe and Mail, The (Toronto, Canada)]

BCE, Inc. (BCE) 
Last bce, inc. earnings: 2/6 07:00 am Check Earnings Report
US:NYSE Investor Relations: bce.ca/investors/investoroverview
decrease saw the greatest year-over-year increase, according to a report from the Commission for Complaints for Telecom-television Services, the independent organization that helps resolve disputes between telecom providers and customers. Billing issues made up the greatest proportion of complaints, with customers most frequently asking the CCTS to weigh in on concerns about incorrect monthly plan increases and missing credits or refunds. “In an environment that's rife with economic difficulties and increased cost of living, I think consumers are concerned about the prices they pay for things,” said CCTS commissioner Josée Bidal Thibault in an interview. This may help explain why Canadians are more concerned about billing discrepancies, CCTS said. Complaints about billing issues related to rental equipment was up 982 per cent during the period, in part because of Rogers' increase to customer TV set-top-box rental fees, according to the report. Overall television service issues Show less Read more
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