Brightcove Integrates New AWS-Powered Generative AI Solution to Enhance Its Award-Winning Customer Service [Yahoo! Finance]
Brightcove Inc. (BCOV)
Last brightcove inc. earnings: 4/29 04:05 pm
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US:NASDAQ Investor Relations:
investor.brightcove.com/investor-relations
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Source: Yahoo! Finance
BOSTON, May 02, 2024 BUSINESS WIRE Brightcove (NASDAQ: BCOV), the world's most trusted streaming technology company, today shared it has implemented Amazon Q Business , a new generative AI assistant on Amazon Web Services (AWS). Using its own public documentation, product, and release notes, Brightcove is leveraging the new assistant internally for real-world use cases applicable to the media and entertainment technology sector. Brightcove is tapping into the technology to build a program to equip its global services and customer success team to further bolster its award-winning customer service. As an early adopter of Amazon Q, Brightcove has launched the "Brightcove Expert Bot," an AI-powered chatbot embedded into the internal tools, as a new resource for the customer and product support teams. Streamlining its customer support processes enables employees to quickly and effectively find relevant information, solve technical cases, analyze support requests, summarize support ticke
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News
- Brightcove Named a Leader in ‘The Aragon Research Globe for Enterprise Video, 2024' Report for the Third Consecutive Year [Yahoo! Finance]Yahoo! Finance
- Brightcove Named a Leader in ‘The Aragon Research Globe for Enterprise Video, 2024’ Report for the Third Consecutive YearBusiness Wire
- Brightcove to Present at the Needham Technology, Media & Consumer ConferenceBusiness Wire
- Brightcove Announces Financial Results for First Quarter Fiscal Year 2024 [Yahoo! Finance]Yahoo! Finance
- Brightcove Announces Financial Results for First Quarter Fiscal Year 2024Business Wire
BCOV
Earnings
- 5/8/24 - Beat
BCOV
Sec Filings
- 5/14/24 - Form 4
- 5/9/24 - Form 8-K
- 5/9/24 - Form 4
- BCOV's page on the SEC website