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Stock impact report

Perception of Customer Experience at a New Low, Survey from Broadridge Reveals [Yahoo! Finance]

Broadridge Financial Solutions, Inc. (BR) 
Last broadridge financial solutions, inc. earnings: 1/31 07:00 am Check Earnings Report
US:NYSE Investor Relations: broadridge-ir.com
Company Research Source: Yahoo! Finance
NEW YORK Nov. 18, 2025 /PRNewswire/ -- As companies across sectors race to stimulate consumer loyalty and provide differentiation, customer communications and digital experiences are under-appreciated levers in unlocking customer satisfaction, according to the seventh annual CX and Communications Consumer Insights study by Broadridge Financial Solutions Inc. (NYSE: BR). The study, which polled over four-thousand American and Canadian consumers, reveals a new, all-time-high for customer dissatisfaction: 71% of consumers – two times more than those in 2019 – agree that most companies need to improve their customer experience. "Customer communications aren't just touchpoints — they're the heartbeat of the customer experience," said Christoph Stehmann, president of Broadridge Customer Communications. "Today's consumers are demanding clarity, simplicity, and seamless interactions across every channel. Companies that fail to deliver will lose trust and relevance. Those that prioritize cl Show less Read more
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