Arvig Resolves 72 Percent of Trouble Tickets on the First Call with Calix EDGE Insights, Keeping Minnesota Communities Connected Safely
Calix, Inc (CALX)
Last calix, inc earnings: 4/29 04:01 pm
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Source: Business Wire
Remote troubleshooting capabilities also keep employees and subscribers at safe distances while achieving an amazing 90 plus satisfaction rating SAN JOSE, Calif.--(BUSINESS WIRE)--Calix, Inc. (NYSE: CALX) today announced that Arvig has increased its first call resolution (FCR) rate to 72 percent with the help of EDGE Insights, maximizing the efficiency of its technical support team and ensuring the subscriber experience remains excellent. Before deploying Calix Support Cloud and partnering with Customer Success Services in 2018, the Minnesota-based communications service provider (CSP) was solving just over half of its trouble tickets on the first call. Arvig has also leveraged the platform’s remote troubleshooting capabilities to reduce truck rolls by 8.5 percent, keeping technicians out of subscriber homes as much as possible during the COVID-19 outbreak. The combination of troubleshooting improvements and remote management capabilities has positioned the regional CSP to operate
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CALX
News
- Home Telecom Increases Subscriber Upgrades 5X and Lifts ARPU 17% With New Residential Experiences Powered by the Calix PlatformBusiness Wire
- Calix (NYSE:CALX) had its "buy" rating reaffirmed by analysts at Needham & Company LLC.MarketBeat
- CoastConnect Builds an AI-Ready, Data-Driven Foundation With Calix Success, Driving 20% Subscriber Growth and 60% Engagement in 18 MonthsBusiness Wire
- Calix Appoints John Durocher as Chief Operations OfficerBusiness Wire
- Calix (NYSE:CALX) was upgraded by analysts at Zacks Research from a "hold" rating to a "strong-buy" rating.MarketBeat
CALX
Earnings
- 10/29/25 - Beat
CALX
Sec Filings
- 11/25/25 - Form 3
- 11/25/25 - Form 4
- 11/18/25 - Form 4
- CALX's page on the SEC website