Talkdesk announces 2025 CX Innovators Awards winners [Yahoo! Finance]
Community Bank System, Inc. (CBU)
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Source: Yahoo! Finance
PALO ALTO, Calif., Oct. 30, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today announced the winners of its sixth annual CX Innovators Awards . The awards program recognizes companies that have uniquely leveraged Talkdesk technology to enhance outcomes at each step of the customer journey and deliver best-in-class customer experience (CX). This year's winners and honorees span diverse industries, demonstrating the value of precise, real-time CX solutions for accelerating agent training and tasks, and enabling accurate, hyper-personalized customer interactions from human or virtual agents. The winning companies cited increased response rates, reduced call handling time, a higher net promoter score (NPS), and a higher customer satisfaction (CSAT) score, all while lowering operating expenditure (OpEx). Beyond these contact center metrics, CX was a key driver of customer loyalty and revenue growth. Below is the complete list of 2025 honorees: AI Visionary Celebrating business leaders
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