Banks and insurers deploy AI agents to fight fraud and process applications, with plans for new roles to supervise the AI [Yahoo! Finance]
CAPGEMINI SE UNSP/ADR (CGEMY)
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Source: Yahoo! Finance
Banks and insurers deploy AI agents to fight fraud and process applications, with plans for new roles to supervise the AI Three in five banks and insurers cite customer onboarding among top reasons for AI agent adoption 33% of firms are actively developing proprietary AI agents in-house, though only 10% have deployed at scale Nearly half of banks and insurers are creating new jobs to supervise AI agents Paris, November 12, 2025 - Financial institutions are actively moving key customer-facing processes to AI agents, marking a rapid transformation in how customers interact with banks and insurers. According to the Capgemini Research Institute's World Cloud Report in Financial Services 2026 , the top processes for banks to deploy cloud-native, AI agents at scale include customer service (75%), fraud detection (64%), loan processing (61%) and customer onboarding (59%). Insurers display a similar pattern, with customer service also leading the way (70%), followed by underwriting (
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