Banks brace for client shift to non-bank rivals as AI skills gap widens, report reveals [Wealth Professional (Canada)]
CAPGEMINI SE UNSP/ADR (CGEMY)
NASDAQ:AMEX Investor Relations:
investors.capgemini.com
Company Research
Source: Wealth Professional
Corporate and investment banks are under growing competitive pressure as corporate clients increasingly consider alternatives outside the traditional banking sector, according to new research. It shows that 85% of corporate clients expect to engage a non-bank financial institution within the next year as they seek faster, more transparent and responsive financial services. Rising expectations are creating a widening gap between what clients want and what many banks can deliver. The Capgemini Research Institute's inaugural World Corporate and Investment Banking Report 2026 indicates that 58% of corporate clients expect real-time responsiveness, 49% want more personalised engagement and 40% are looking for innovative solutions. But just 23% of respondents believe banks currently meet these needs. Clients also highlighted persistent operational pain points, including limited integration with enterprise resource planning and treasury systems, which 92% say forces manual workaroun
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