Banks face fallout as 40% of small and mid-sized merchant businesses eye shift to PayTechs [Yahoo! Finance]
CAPGEMINI SE UNSP/ADR (CGEMY)
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Source: Yahoo! Finance
Banks face fallout as 40% of small and mid-sized merchant businesses eye shift to PayTechs Merchants face up to nine hours of downtime annually due to their current unreliable payment systems, increasing attractiveness of alternative PayTech options PayTechs are winning the innovation race, with 60% adopting Gen AI across their operations, compared with 41% of banks Total worldwide non-cash transactions set to reach 3.5 trillion by 2029, led by rapid growth in Asia-Pacific region Paris, September 25, 2025 – The Capgemini Research Institute's World Payments Report 2026 , published today, highlights mounting pressure on banks to modernize their merchant services in the face of competition from more agile PayTechs, those firms that have been created specifically to provide technology solutions that facilitate payments. Now in its 21 st edition, the report finds that banks face an uphill battle, with satisfaction levels particularly low among small (15%) and mid-sized merchants
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