Banks turn to AI supervisors as agent use surges [Yahoo! Finance]
CAPGEMINI SE UNSP/ADR (CGEMY)
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Source: Yahoo! Finance
Nearly 50% of banks and insurers are creating jobs for supervising AI agents, according to the World Cloud Report for Financial Services 2026 , published Wednesday by the Capgemini Research Institute . The report is based on a survey of 1,100 financial institution executiv es and 40 executive interviews conducted earlier this year. The most common use case for agentic AI is customer service, according to 75% of banks surveyed by Capgemini. Nearly two-thirds use the technology for fraud detection, while 3 in 5 use it for loan processing and customer onboarding. “Our data reveals widespread industry optimism that the agentic era will open doors to new markets, signaling a new phase of transformation is upon us,” said Ravi Khokhar, EVP and global head of cloud for financial services at Capgemini , in a press release accompanying the report. Dive Insight: Banks are rapidly adding use cases and finding value in deploying AI agents to automate certain tasks, freeing up human employ
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