Capgemini expands strategic partnership with Google Cloud to revolutionize CX across industries with agentic AI [Yahoo! Finance]
CAPGEMINI SE UNSP/ADR (CGEMY)
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Source: Yahoo! Finance
Capgemini expands strategic partnership with Google Cloud to revolutionize CX across industries with agentic AI Paris, April 9, 2025 – Capgemini today announced a strategic agentic AI initiative with Google Cloud to transform customer experience (CX) into a key value driver for clients. Building on its existing partnership, Capgemini will create industry-specific agentic AI solutions designed to handle customer requests across all communication channels (web, social, phone etc.) and improve employee productivity. Underpinned by Google Cloud's AI technology, Capgemini will develop bespoke solutions designed to enhance customer services with intelligent automation and deep customer insights, enabling organizations to deliver more personalized, efficient, and effective CX to elevate brand perception, increase loyalty, and drive revenue growth. A recent report by the Capgemini Research Institute found that although customer service is considered strategically important, less than hal
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