To stay competitive, US call centers are training workers to be super agents [CNNMoney.com]
Charter Communications, Inc. - Class A (CHTR)
Last charter communications, inc. - class a earnings: 5/1 07:00 am
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Source: CNNMoney.com
To stay competitive, US call centers are training workers to be super agentsManufacturing isn't the only sector that has sent American jobs overseas over the past decade.It has also been happening in the service sector. US companies have shipped thousands of call center jobs to countries like India and the Philippines, where labor is cheap and English skills are good enough to answer basic questions from halfway around the world.According to data collected by the Site Selection Group, a real estate consulting firm, the pace of call center jobs added in the rest of the world has exceeded those created in the United States since 2014. And that doesn't count the nearly 18,200 jobs lost in 2017 from call centers closing in the United States.Now, though, the economic winds are slowly starting to push call center jobs back toward America's shores. The workers who remain in the United States will be better trained to deal with customer needs, analysts and industry executives say — and likely
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CHTR
News
- Charter Announces First Quarter 2024 Results [Yahoo! Finance]Yahoo! Finance
- Charter Announces First Quarter 2024 ResultsPR Newswire
- Breezeline Supports Students in Competition to Bridge Digital Divide [Yahoo! Finance]Yahoo! Finance
- Unveiling Charter (CHTR) Q1 Outlook: Wall Street Estimates for Key Metrics [Yahoo! Finance]Yahoo! Finance
- CUJO AI's 2024 Report Highlights Wi-Fi 7 Opportunities [Yahoo! Finance]Yahoo! Finance
CHTR
Earnings
- 4/26/24 - Miss
CHTR
Sec Filings
- 4/26/24 - Form 10-Q
- 4/25/24 - Form 4
- 4/25/24 - Form 4
- CHTR's page on the SEC website