Former Employees Say New York Sports Club Has Mishandled Customer Memberships For Years [Forbes]
TOWN SPORTS INTL HOLDINGS (CLUB)
Last town sports intl holdings earnings: 11/5 04:01 pm
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Source: Forbes
Town Sports’ stock price dropped 60% since right before it shuttered 95% of its gyms in mid-March.Anton KlusenerFor weeks, the parent company of the New York Sports Club chain faced a backlash on social media for continuing to charge members while its gyms have closed during the coronavirus pandemic. Now, amid reports of the company considering filing for bankruptcy, former employees say some disturbing gym management behavior and other problems have persisted for years.Town Sports International Holdings, which trades on Nasdaq and owns New York Sports Club, Boston Sports Club and others, was forced to shutter most of its 186 gyms on March 16 because of shelter-in-place orders. But it came under fire when it continued to charge members weeks after the closures, despite laying off most of its gym staff. TheFacebook pagefor New York Sports Club bristles with 2,000 comments, many of them from enraged customers. One member wrote, “I'm a nurse, risking exposure to myself to COVID daily, an
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