SNAP escalation backlog in Georgia surges past 2,400 as weekly complaints jump ninefold [CBS News]
Conduent Incorporated (CNDT)
Last conduent incorporated earnings: 2/20 04:05 pm
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Source: CBS News
Internal Department of Human Services reports obtained this week show EBT/SNAP complaints sent to contractor Conduent ballooned from 237 to 2,207 in a single week, pushing the outstanding backlog to 2,444. Nearly 58% came through the state call center, and one in three was a repeat complaint. DHS launched a dedicated inbox as the consolidated escalation process began Oct. 20. This means that thousands of unresolved cases are still awaiting action from Conduent. Back in June, a cyberattack on Georgia's SNAP call center delayed benefits for many Georgians. Now as a government shutdown presses on, families in Georgia are still experiencing SNAP/EBT backlogs. The Georgia Department of Human Services (DHS) contracts with Conduent to run an Interactive Voice Response (IVR) call center for Georgia EBT cardholders to check their card status, review their account balance, and perform similar functions. On July 28, Conduent's IVR faced a cyberattack , resulting in service disrupt
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CNDT
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- 11/7/25 - Miss
CNDT
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- 12/3/25 - Form SCHEDULE
- 11/7/25 - Form 10-Q
- 11/7/25 - Form 8-K
- CNDT's page on the SEC website