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Stock impact report

Observe.AI Named a Strong Performer in Real-Time Revenue Execution Platforms by Independent Analyst Firm [Yahoo! Finance]

Concentrix Corporation (CNXC) 
US:NYSE Investor Relations: ccrlp.investorroom.com
Company Research Source: Yahoo! Finance
a ‘Strong Performer' in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024. In the report, The Real-Time Revenue Execution Platforms Landscape, Q1 2024, Forrester defines Real-Time Revenue Execution as "Solutions that support company performance in a transactional revenue environment by optimizing marketing spend, pre-call preparation, in-call guidance, and post-call analysis." In the Forrester Wave report, the firm evaluated "The 10 Providers That Matter Most And How They Stack Up" across 31 criteria. Observe.AI received the highest possible scores in 10 criteria, including system configuration: privacy, interaction capture: omnichannel, post-call reporting: static insights, post-call reporting: dynamic insights, and in-call guidance: real-time delivery. The Forrester evaluation concluded that "Observe.AI is best for customer service call centers with sales use cases that companies want to improve." Forrester also gave Observe.AI the highest possible in the ado Show less Read more
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