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Stock impact report

Zingtree Empowers B2C Companies to Handle 160 Million+ Customer Interactions with AI-Driven Automation [Yahoo! Finance]

Corpay, Inc. (CPAY) 
Company Research Source: Yahoo! Finance
NEW YORK April 9, 2024 /PRNewswire/ -- Zingtree , a leading AI-enabled customer experience (CX) automation platform, reached significant milestones in its journey to empower enterprises with the tools to leverage AI for CX automation. With a strong focus on simplifying complex service environments and providing essential guardrails for AI-driven CX automation, Zingtree has processed over 162 million customer interactions, enhancing both agent and customer experiences for B2C companies. In today's complex customer service environments, agents are often overwhelmed by the number of apps and data they must navigate, leading to friction points in the customer experience. Zingtree's CX Automation platform tackles this challenge by unifying all back-end systems, data, and knowledge into a no-code environment to power context, decisions, policies, and automation for customer experience. This innovative approach guides customers and agents through interactive workflows, providing efficie Show less Read more
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