U.S. Department of Labor Taps Agentforce to Enhance Citizen Support
Salesforce, Inc. (CRM)
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Source: Business Wire
The U.S. Department of Labor (DOL) is transforming its National Contact Center with Salesforce and launching DOLA — powered by Agentforce — to provide enhanced, 24/7 assistance to American workers and retirees. SAN FRANCISCO & WASHINGTON--(BUSINESS WIRE)--Salesforce, the world’s #1 AI CRM, today announced the U.S. Department of Labor has modernized its National Contact Center (DOL NCC) with Salesforce and is rolling out Agentforce — a suite of autonomous AI agents that reason and take action — to provide more personalized support that meets citizens where they are. The DOL NCC, which is vital to supporting the welfare of America’s workforce and retirees, is leveraging Salesforce’s trusted data fabric and cloud technologies as the foundation for the new contact center and deploying Agentforce to provide a digital workforce of autonomous, intelligent AI agents.This includes the launch of DOLA (Department of Labor Agent) to enhance citizen support and service — connecting citizens to
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