Speakeasy AI & Inbenta Announce Partnership To Deliver Voice Capabilities to Inbenta Customers
Cisco Systems, Inc. (CSCO)
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Source: PR Web
OLD GREENWICH, Conn. (PRWEB) April 16, 2020 Speakeasy AI, the world's first and only provider of Speech-to-Intent™ based solutions, today formally announced its partnership with Inbenta. The partnership will allow Speakeasy AI to deliver Inbenta's chatbot, natural language search, and knowledge/case management solutions within voice channels including IVRs, voice live agent assist and smart speakers. Inbenta customers will be able to leverage their solutions within IVRs, including, but not limited to, Genesys, Avaya, Cisco and Freeswitch immediately. The combined partnership will bring to market an end-to-end omnichannel conversational customer experience for Inbenta customers. The integration will feature bi-directional update functionality meaning that any change to conversational AI experiences for voice that is managed within Speakeasy AI will flow through to Inbenta's toolkit. Updates in either portal will be seamlessly reflected and enabled in both platforms. Additionally, Spea
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