‘I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start Share Share ‘Relentlessly optimize' VIDEO 4:42 04:42 Qualcomm CEO: Consumers are going to se...
Cognizant Technology Solutions Corporation - Class A (CTSH)
Last cognizant technology solutions corporation - class a earnings: 2/5 04:01 pm
Check Earnings Report
US:NASDAQ Investor Relations:
cognizant.com/investors
Company Research
Source: Acquire Media Monitor
Many consumers say early experiences with customer support chatbots feel more like deflection than resolution. There are benefits to call center AI, such as lowering the stress level of human agents, but when the technology is designed with the wrong incentives it can optimize for poor customer outcomes. According to forecasts, chatbots may handle up to 80% of digital customer service issues within five years, and top companies like Sierra and Decagon say their AI is designed to get positive outcomes for both consumers and business clients. Artificial intelligence may be the future of customer service, but some early consumer reviews suggest that, at least for now, you should prepare to be annoyed. AI-powered chatbots can act as virtual concierges steering wayward customers to the right resolution, but many customer service chatbots still deflect rather than resolve issues. Outright request refusals — or sending customers into a maze of AI-powered ambiguity that leaves them t
Show less
Read more
Impact Snapshot
Event Time:
CTSH
Last Price
Price Change
Price Change%
Volume Shares
Max Up
Max Down
%
Volume Ratio
Performance Comparison
Updated
|
Event Day
Stock performance from the time of news release until the following 4pm ET market close
|
Last price at news event
|
Since Event
Multi-day stock performance from the time of the news release
|
|---|---|---|
|
EVENT DAY
Stock performance from the time of news release until the following 4pm ET market close
|
LAST
PRICE AT NEWS EVENT |
SINCE EVENT
Multi-day stock performance from the time of the news release
|
| Last Price | ||
| VWAP | ||
|
High:
|
Max Up |
High:
|
|
Low:
|
Max Down |
Low:
|
|
%
|
Post news range |
%
|
|
|
Price change |
|
|
|
Price Change Percentage |
|
|
|
S&P 500 (SPX) |
|
|
%
|
Volume ratio |
%
|
| Volume | ||
| Ticks | ||
|
|
Avg transaction size |
|
Don't Miss Out On The Next BIG Stock Move
Event day
Event Day Chart will not be displayed beyond 90-day period of the event
Performance since event
Time And Velocity Analysis
Be the first to know
Opt in for alerts from News Quantifed
Sign Up Today
Opt-in for
CTSH alerts
Learn More With NQ
Reading the Impact Report
Help Me Understand This Data
Help Me Understand This Data
How NQ Works
What is news-based trading?
And why is it so successful?
And why is it so successful?
Movers & Shakers
The biggest gainers and losers and WHY it moved
CTSH alerts
High impacting Cognizant Technology Solutions Corporation - Class A news events
Weekly update
A roundup of the hottest topics
CTSH
News
- UBS Maintains Neutral Rating on Cognizant (CTSH) [Yahoo! Finance]Yahoo! Finance
- Cognizant Technology Solutions (CTSH) had its price target lowered by UBS Group AG from $67.00 to $64.00. They now have a "neutral" rating on the stock.MarketBeat
- Cognizant Poised to Benefit From AI Demand But Faces Growth, Pricing Pressures, Wedbush Says [Yahoo! Finance]Yahoo! Finance
- Cognizant Technology Solutions (CTSH) is now covered by Wedbush. They set a "neutral" rating and a $61.00 price target on the stock.MarketBeat
- Humana and Thor Hit the Casualty List [Yahoo! Finance]Yahoo! Finance
CTSH
Earnings
- 2/4/26 - Beat
CTSH
Sec Filings
- 4/17/26 - Form ARS
- 4/17/26 - Form DEF
- 4/17/26 - Form DEFA14A
- CTSH's page on the SEC website