'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start [MSNBC.com]
Cognizant Technology Solutions Corporation - Class A (CTSH)
Last cognizant technology solutions corporation - class a earnings: 2/5 04:01 pm
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Source: MSNBC.com
To learn more about the , visitcnbccouncils.com/cfoThe Bottom Line'I hate customer-service chatbots': The consumer- refund relationship is off to a rocky startPublished Wed, Apr 1 2026Kevin WilliamsWATCH LIVEKey PointsThere are benefits to call center , such as lowering the stress level of human agents, but when the technology is designed with the wrong incentives it can optimize for poor customer outcomes.According to forecasts, chatbots may handle up to 80% of digital customer service issues within five years, and top companies like Sierra and Decagon say their is designed to get positive outcomes for both consumers and business clients.Albany Times Union/hearst Newspapers | Hearst Newspapers | Getty ImagesArtificial intelligence may be the future of customer service, but some early consumer reviews suggest that, at least for now, you should prepare to be annoyed.-powered chatbots"I hate customer service chatbots," said Carmen Smith of Campo, California, who said she often ends up
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News
- UBS Maintains Neutral Rating on Cognizant (CTSH) [Yahoo! Finance]Yahoo! Finance
- Cognizant Technology Solutions (CTSH) had its price target lowered by UBS Group AG from $67.00 to $64.00. They now have a "neutral" rating on the stock.MarketBeat
- Cognizant Poised to Benefit From AI Demand But Faces Growth, Pricing Pressures, Wedbush Says [Yahoo! Finance]Yahoo! Finance
- Cognizant Technology Solutions (CTSH) is now covered by Wedbush. They set a "neutral" rating and a $61.00 price target on the stock.MarketBeat
- Humana and Thor Hit the Casualty List [Yahoo! Finance]Yahoo! Finance
CTSH
Earnings
- 2/4/26 - Beat
CTSH
Sec Filings
- 4/17/26 - Form ARS
- 4/17/26 - Form DEF
- 4/17/26 - Form DEFA14A
- CTSH's page on the SEC website