Top-Performing Airlines Set Themselves Apart with Friendly Staff, J.D. Power Finds [Yahoo! Finance]
Delta Air Lines, Inc. (DAL)
Last delta air lines, inc. earnings: 4/22 07:00 am
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Source: Yahoo! Finance
TROY, Mich., May 08, 2024 BUSINESS WIRE )--With domestic air passenger volume up 9.4% year over year and seemingly no end in sight to crowded gates, stuffed overhead bins and expensive fares, airlines have their hands full trying to maintain customer satisfaction. According to the J.D. Power 2024 North America Airline Satisfaction Study, SM released today, big investments by airlines in staff training and efforts to improve the overall flight experience with friendly, attentive service are helping some airlines deliver great customer experiences—despite the crowds. "There are many aspects to the overall air travel experience that airlines cannot control, but one area in which they can profoundly influence is the positive effect that airline staff has on passengers," said Michael Taylor, senior managing director of travel, hospitality, retail and customer service . "The big takeaway from this year's study is the power of people to positively influence the overall flight experience.
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DAL
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DAL
Earnings
- 4/10/24 - Beat
DAL
Sec Filings
- 5/10/24 - Form 13F-HR
- 5/9/24 - Form 4
- 5/8/24 - Form 144
- DAL's page on the SEC website