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0 0 0.000769199627545434 -0.0170438443787701 0.00400793490142092 0.0131168778591959 -0.0105056475446339 -0.00967572163070327
Stock impact report

Form Follows Frustration: Why The U.S. Needs A Chief Experience Officer [Forbes]

DoorDash, Inc. (DASH) 
Company Research Source: Forbes
Filing for disability, applying for a passport, enrolling in healthcare or even accessing tax records can feel like stepping into a time warp of broken design patterns, cluttered layouts and jarring navigational dead ends. The problem isn't just that government websites look outdated. It's that they operate like they've forgotten the user ever existed. And that's where a federal chief experience officer (CXO) could radically change the game. Design isn't decoration. It's the difference between a citizen successfully and quickly applying for SNAP benefits or giving up entirely because the form doesn't load on a phone. It's the difference between a veteran easily accessing mental health support or being routed through three outdated portals with no search function. A CXO wouldn't be just a figurehead—they'd be a strategic design leader with a singular mission: to ensure every digital touchpoint in government is accessible, intuitive, responsive and human-centered. Where Government U Show less Read more
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