Customer satisfaction falls at digital banks, J.D. Power says [Yahoo! Finance]
Discover Financial Services (DFS)
Last discover financial services earnings: 4/22 05:35 pm
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Source: Yahoo! Finance
users' satisfaction with their institutions is declining, according to a new report from J.D. Power. Digital-only checking and savings accounts offered by companies such as Ally, Capital One and Discover have become increasingly popular in recent years as the pandemic accelerated adoption of online financial services and as competitive rates attracted comparison-shoppers. But the results of a J.D. Power survey released Thursday showed consumers in the past year are not as happy with how those banks are handling complaints. J.D. Power, which uses a 1,000-point scale to assess respondents' experiences, found that customers gave digital-bank checking accounts an overall satisfaction score of 688, down 27 points from 2023. Savings accounts received an overall score of 710, a dip of 8 points from the previous year. Paul McAdam, senior director of banking and payments intelligence at J.D. Power, said although the company's research shows folks are still happier with digital-only banks
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DFS
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- 5/13/24 - Form 4
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