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-0.00441176470588239 0.00294117647058817 0 1.47058823529069E-05 0.0235294117647058 0.013235294117647 0.025 0.025
Stock impact report

H&R Block Selects eGain for AI-Powered Customer Engagement

eGain Corporation (EGAN)  More Company Research Source: GlobeNewswire
Last egain corporation earnings: 2/6 04:05 pm Check Earnings Report
US:NASDAQ Investor Relations: egain.com/company/investors
PDF SUNNYVALE, Calif., Dec. 06, 2018 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, today announced that tax preparation giant H&R Block (NYSE: HRB) has selected eGain Solve™ to automate service and sales interactions for taxpayers at scale. The solution will be used to power H&R Block’s new Ask a Tax Pro service, which was announced today. According to a 2018 Accenture global survey, 70 percent of taxpayers said they would use AI to improve the accuracy of tax filings. In the same survey, 40 percent of respondents reported making a filing error in the last 24 months. As the market leader in tax preparation services, H&R Block wanted to provide high-quality DIY and advisor-assisted experiences at scale using AI, Machine Learning and Virtual Assistance. H&R Block selected eGain based on the company’s connected and rich solution capabilities, domain expertise, and a successful POC. The company will activate eGain Virtual Assi [Read more]
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