eGain Publishes Third Special Edition of Knowledge Management for Dummies, Updated for the GenAI Era [Yahoo! Finance]
eGain Corporation (EGAN)
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Source: Yahoo! Finance
eGain Corporation New Edition Features Dedicated Chapter on GenAI Best Practices and Real-World Success Stories Showing 5X Knowledge Creation Acceleration and 6X Search Success Improvement SUNNYVALE, Calif., March 09, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading provider of AI-powered knowledge management for enterprise customer service, today announced the release of the third special edition of Knowledge Management for Dummies . The newly updated booklet, co-authored by Anand Subramaniam, Ian Jones, and Lawrence Miller, includes a brand-new chapter dedicated to generative AI (GenAI) best practices and features compelling real-world success stories from enterprise deployments. The release comes at a critical inflection point for enterprise AI adoption. According to Gartner, 100% of GenAI virtual assistants for customers and contact center agents will fail without trusted knowledge management — underscoring why the Knowledge Management discipline has n
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News
- eGain to Participate in 38th Annual Roth Conference on March 23, 2026 [Yahoo! Finance]Yahoo! Finance
- eGain to Participate in 38th Annual Roth Conference on March 23, 2026GlobeNewswire
- eGain Announces New Integrations for Microsoft Teams, Slack, and Zoom Team ChatGlobeNewswire
- eGain Publishes Third Special Edition of Knowledge Management for Dummies, Updated for the GenAI EraGlobeNewswire
- Cabinetworks Group Selects eGain AI Knowledge Hub and AI Agent to Transform Customer Service OperationsGlobeNewswire
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