Report: UK Customers Still Prefer Human Support Over AI
8x8 Inc - Common stock (EGHT)
Last 8x8 inc - common stock earnings: 2/4 04:05 pm
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Source: Business Wire
But one in three say they'd choose AI if it meant lower prices LONDON--(BUSINESS WIRE)--Despite the rise of artificial intelligence (AI) in customer service, UK consumers still overwhelmingly prefer speaking with human agents — unless AI comes with a financial incentive. That’s according to new research from 8x8, Inc. (NASDAQ: EGHT), a leading global business communication platform provider.The latest 8x8 Streetview survey found that 83% of respondents across the United Kingdom prefer speaking to a real person. Only 4% prefer a virtual agent or chatbot.The findings follow other recent UK 8x8 Streetview research showing that people want companies fined for long wait times and that public sector waiting times are now worse than bank waiting times.Three-quarters of the UK prefer human supportAcross the country, respondents were near-unanimous in their preference for human interaction over automation, with no region scoring below 76% support of speaking with a person for urgent issues.
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News
- 8X8 (NASDAQ:EGHT) had its "sell (e+)" rating reaffirmed by analysts at <a style="font-weight:bold" href="https://weissratings.com/">Weiss Ratings</a>.MarketBeat
- 8x8 Engage Wins Gold at 2025 London Design Awards for Outstanding User ExperienceBusiness Wire
- 8x8 Strengthens Customer Data Privacy With New International Cloud Protection StandardBusiness Wire
- GreetEat Corp (OTC: GEAT) Integrates 8x8’s Video Technology to Elevate the Future of Virtual DiningGlobeNewswire
- Customers Resolve Issues Faster With New AI, Omnichannel Enhancements From 8x8Business Wire
EGHT
Earnings
- 11/4/25 - Beat
EGHT
Sec Filings
- 12/1/25 - Form 4
- 12/1/25 - Form 144
- 11/14/25 - Form SCHEDULE
- EGHT's page on the SEC website