UK Public Sector Hold Times Now Worse Than Banks, Claims New 8x8 Survey
8x8 Inc - Common stock (EGHT)
Last 8x8 inc - common stock earnings: 2/4 04:05 pm
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Source: Business Wire
Healthcare and government agencies top the frustration list as 75% of Brits say poor routing and long waits undermine urgent calls LONDON--(BUSINESS WIRE)--Three out of four UK consumers say they often fail to reach the right department when calling about an urgent issue – and many won’t wait more than 10 minutes on hold, according to a new survey commissioned by 8x8, Inc. (NASDAQ: EGHT), the industry’s most integrated platform for customer experience (CX).The Streetview survey revealed that even when the matter is critical, 31% of respondents will abandon a call within 10 minutes. For an urgent text message, 70% of Brits expect a reply within five minutes.Less than 0.2% – four people – said they would stay on a call for more than an hour.Across the UK, people in Cardiff were the most impatient with almost 8% saying they would hang up in under five minutes, compared to 1.4% in Norwich.Healthcare and government agencies top the frustration list - and women are more annoyed than menH
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EGHT
News
- 8X8 (NASDAQ:EGHT) had its "sell (e+)" rating reaffirmed by analysts at <a style="font-weight:bold" href="https://weissratings.com/">Weiss Ratings</a>.MarketBeat
- 8x8 to Showcase Unified Retail Communications at NRF 2026Business Wire
- 8X8 (NASDAQ:EGHT) had its "sell (e+)" rating reaffirmed by analysts at <a style="font-weight:bold" href="https://weissratings.com/">Weiss Ratings</a>.MarketBeat
- 8x8 Engage Wins Gold at 2025 London Design Awards for Outstanding User ExperienceBusiness Wire
- 8x8 Strengthens Customer Data Privacy With New International Cloud Protection StandardBusiness Wire
EGHT
Earnings
- 11/4/25 - Beat
EGHT
Sec Filings
- 12/18/25 - Form 4
- 12/18/25 - Form 4
- 12/18/25 - Form 4
- EGHT's page on the SEC website