Proactive Outreach for 8x8 Contact Center Enhances Customer Engagement with Highly Personalized Messaging Campaigns
8x8 Inc (EGHT)
Last 8x8 inc earnings: 2/4 04:05 pm
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Source: Business Wire
New Capabilities Empower Proactive Customer Engagements, Increasing Customer Satisfaction and Contact Center Agent Productivity CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced new Proactive Outreach features for 8x8 Contact Center, enhancing customer messaging capabilities and eliminating the reactive nature of customer service. By leveraging 8x8's programmable SMS and WhatsApp capabilities natively in 8x8 Contact Center, organizations can now provide a seamless end-to-end customer experience to send highly personalized, outbound messaging campaigns at scale, with inbound responses directly routing to their agents or bots with full context and rich reporting.“With Proactive Outreach, mid-size businesses now have access to native notification for SMS and WhatsApp without the need for a third-party solution,” said Sheila McGee-Smith, founder and principal analyst at Mc
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News
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- Genesis Digital Appoints Darren Hakeman as Chief Executive Officer [Yahoo! Finance]Yahoo! Finance
- 8x8's Latest Platform Innovations Enable Organizations to Bridge Customer Experience Gaps and Deliver Superior End-to-end Customer Engagement [Yahoo! Finance]Yahoo! Finance
- 8x8’s Latest Platform Innovations Enable Organizations to Bridge Customer Experience Gaps and Deliver Superior End-to-end Customer EngagementBusiness Wire
- 8x8, Inc. Schedules Fourth Quarter and Fiscal 2024 Earnings Release and Conference CallBusiness Wire
EGHT
Earnings
- 1/31/24 - Beat
EGHT
Sec Filings
- 4/17/24 - Form 4
- 4/17/24 - Form 4
- 4/17/24 - Form 4
- EGHT's page on the SEC website