Vonage Deepens Native Contact Center with Salesforce's Agentforce Voice Integrations [Yahoo! Finance]
Ericsson - American Depositary Shares each representing 1 underlying Class B share (ERIC)
Last ericsson - american depositary shares each representing 1 underlying class b share earnings: 4/22 01:48 am
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Source: Yahoo! Finance
HOLMDEL, N.J. Dec. 16, 2025 /PRNewswire/ -- Vonage , a part of Ericsson (NASDAQ: ERIC), today announced a new integration between Vonage Contact Center and Salesforce's Agentforce 360, giving enterprises a single AI-powered platform to elevate the customer experience. Vonage for Salesforce Voice is now integrated with Agentforce Voice , Salesforce's voice-powered AI agent, unifying voice and AI to transform contact centers into personalized, scalable customer engagement platforms. Vonage Contact Center + Salesforce Voice and Agentforce Voice = AI-Powered Personalization at Scale Voice is a critical channel for creating meaningful customer connections, especially for high-value or emotionally-charged interactions. AI-powered voice capabilities give contact centers the flexibility to scale agents to every conversation. The solution acts as an enhanced virtual agent, to identify customer problems, automate resolution, and escalate relevant cases to the right expert with full context
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ERIC
News
- Digital Labor Revolution: Aragon Research Defines Next-Gen Intelligent Contact Center (ICC) Trends [Yahoo! Finance]Yahoo! Finance
- Vonage Deepens Native Contact Center with Salesforce's Agentforce Voice IntegrationsPR Newswire
- stc Group signs five-year Master Frame Agreement with Ericsson to advance Saudi Arabia's digital infrastructurePR Newswire
- stc Group signs five-year Master Frame Agreement with Ericsson to advance Saudi Arabia's digital infrastructurePR Newswire
- How Recent Developments Are Rewriting The Ericsson Investment Story [Yahoo! Finance]Yahoo! Finance
ERIC
Earnings
- 10/14/25 - Beat
ERIC
Sec Filings
- 11/12/25 - Form 6-K
- 10/14/25 - Form 6-K
- ERIC's page on the SEC website