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Stock impact report

What If Any Company Could Build Digital Customer Experiences That Rival Amazon And Uber? [Forbes]

Expedia Group, Inc. (EXPE) 
Last expedia group, inc. earnings: 2/13 04:01 pm Check Earnings Report
US:NASDAQ Investor Relations: expediainc.com/contact-investor-relations
Company Research Source: Forbes
Photo:GettyEvery industry is being disrupted. From retail to healthcare to financial services and transportation, well-known brands are being displaced by fierce newcomers that change the rules of competitiveness.The disrupters are cloud-native companies that are transforming customer interactions. Specifically, they're eliminating friction in customer journeys, using a modular technology architecture to achieve speed and agility and reinforcing a culture of continuous improvement.The disrupted are understandably stunned by the aftermath of disruption. Why didn't we anticipate this? What can we do about it? The answer to the latter question is critical. For one, they need to shift their focus from the inside to the outside and start with customer needs — this is what will allow them to deliver higher quality customer experiences.Dealing with disruptionIndustry observers often say, "Disrupt or be disrupted." No company can afford to be complacent — not even the unicorns. Companies like Show less Read more
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