Does The Evolution Of Chatbots Include Replacing Humans? [Forbes]
Meta Platforms, Inc. - Class A (FB)
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Source: Forbes
Getty Technology drives change in the workplace and, of late, artificial intelligence has been discussed as the next big thing that will dramatically change customer interactions. As our society has become more interconnected and automated, constructs such as chatbots are revolutionizing how online businesses, customer service departments, sales and marketing take place. But is this a good thing? As the founder of a web design company, I understand that it's important for our team to stay on top of trends. Because there are many bottom-line benefits to using chatbots, this feature is something we always recommend to our clients when building a new site. Below, we'll dive into some of those benefits, as well as how you can get started with a chatbot for your own brand. What is a chatbot? According to Investopedia , A chatbot is a computer program that simulates human conversation through voice commands or text chats or both. The roots of AI (an
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