Conversational AI startup Yellow Messenger raises $20M Series B from Lightspeed [TechCrunch Blog]
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Source: TechCrunch Blog
While general purpose chatbots haven’t shaped user interfaces as radically as early advocates like Facebook may have hoped, when used in a more targeted capacity, they have shown promise in building closer relationships between consumers and brands and making critical enterprise workflows more streamlined.India’sYellow MessengerThe Bengaluru-based company tells TechCrunch they’ve closed a $20 million Series B led by Lightspeed Venture Partners. The startup previously raised funding from Lightspeed India Partners, which led the startup’s Series A last year.Semi-intelligent chatbots had a rough start but have become key parts of enterprise workflows in the past several years as the companies pushing them grew more in touch with their limitations. Companies like Intercom have helped lead the way, raising more $240 million to build out its customer communication platform that uses AI to push customer conversations along the most efficient routes.“One in every three companies globally is i
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